Every now and again, you, a colleague, or a client will have a computer-related problem that’s difficult to describe. It would be so convenient if you could see, or provide to tech support, a video of the problem, but how would you do that? Everyone doesn’t have screen capture software installed on their computers, right?
If you have Windows 7, you also have the Problem Steps Recorder (PSR), which records screen shots of the actions taken on the computer. The screen shots are stored as a MHTML document with the .mht file extension. This file is saved as a compressed ZIP file.
Step 1: To launch the PSR, click the Windows 7 Start button.
Step 2: In the Search text box on the Start menu, type “psr” (without the quotation marks) and Windows will automatically initiate a search.
Step 3: Click on the PSR link in the list of results.
Step 4: Click the Start Record button on the PSR and perform the steps that reproduce the problem.
Step 5: Click the Stop Record button.
Step 6: Give the ZIP file a name and save it the file on your computer.
You can review the recorded steps by opening the ZIP file and clicking on the .mht file. More information to help you use the PSR tool can be found on the Microsoft website: How do I use the Problem Steps Recorder.
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